Last updated: January 25, 2026
At Future Feet Global, customer satisfaction is important to us. We stand behind the quality of our products and aim to provide a transparent and fair refund process.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Eligibility for Refunds
• Refund requests must be made within 7 days of receiving the product
• The product must be unused, unworn, and in original condition
• The product must be returned with original packaging, tags, and accessories
• Refunds are accepted even if the customer simply does not like the product, provided there is no damage
Non-Refundable Conditions
Refunds will not be issued if:
• The product shows signs of wear, damage, scratches, stains, or alterations
• The product has been used outdoors or extensively tried on
• The product is damaged due to improper handling by the customer
• The return request is made after the allowed refund period
Return Shipping Responsibility
• Customers are responsible for all return shipping costs
• Original delivery charges are non-refundable
• Customers must ensure safe and secure packaging when returning items
• Any damage during return shipping will void the refund eligibility
Refund Inspection Process
• Returned items will be carefully inspected upon arrival
• Inspection is done to verify condition, usage, and authenticity
• If the product meets refund conditions, the refund will be approved
• If the product fails inspection, the refund request will be declined
Refund Method & Processing Time
• Approved refunds will be processed using the original payment method
• Refund processing may take 7–10 business days after inspection approval
• Processing times may vary depending on banks or payment providers
• No cash refunds will be provided
Exchanges (Optional Alternative)
• Customers may request an exchange instead of a refund
• Exchange is subject to stock availability
• Same return conditions and shipping responsibilities apply
Custom-Made & Special Orders
• Custom-made products are not eligible for refunds
• Refunds will only be considered if there is a manufacturing defect
• Any approved defect-related refund will be handled on a case-by-case basis
Contact & Support
• For refund or return requests, contact us before sending any items
• Website: futurefeet.lk
• WhatsApp: 0755 533 833
• Email: mstradinglanka@gmail.com
Policy Updates
• Future Feet Global reserves the right to update or modify this policy at any time
• Changes will be effective immediately upon posting on the website